![]() Safari (Desktop Browsers) There is a known issue with Safari, which requests a "certificate" from the user. Google Chrome (Desktop and Mobile Browsers) This will require resetting your password (see instructions below). Step 3: If you have tried multiple times to access your account and you continue to receive the same error message, you may be locked out of your account. Step 2: Double-check that you are typing the correct password (make sure your CAPS LOCKED is off) Step 1: Double-check that you are using the correct password when logging in. If an 'Authentication Failed" message occurs when logging into Apache Access, it may be related to your password. Apache Access 'Authentication Failed' Message Use the " Clear Browser History in Chrome" instructions above. If an 'Authentication Error" message occurs when logging into Apache Access, you should clear your browser history (cache). Click the blue “Clear Data” button located at the bottom of the screen.Īpache Access 'Authentication Error' Message.Click on the “Time range.” A drop-down bar will appear.If checked these boxes will be highlighted in blue. Click on “Advanced.” Make sure the following boxes are checked.While in Google Chrome, hold Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (macOS) keys together.Solution 3: Clear Browser History (Cache) in Chrome (shortcut) Note for Dual Credit Students: Some ISD’s restrict the use of incognito windows on ISD provided computers. A new Chrome window will appear and you can go to and login as normal.While in Google Chrome, hold Ctrl-Shift-N (Windows) or Command-Shift-N (macOS) to open a new Chrome incognito window.If you are unable to utilize an alternate browser, please try using an incognito window or clearing your browser cache (instructions below) Solution 2: Use Incognito Window in Chrome Students logging into Apache Access should use an alternative browser like Firefox until the Google Chrome login issue is resolved. Solution 1: Use an Alternative Browser when Logging into Apache Access In the meantime, students are encouraged to follow the instructions/troubleshooting suggestions below when logging into Apache Access. Our vendors are aware of this issue and working to resolve it. Google Chrome recently released some updates that resulted in Apache Access login issues. You can get to Apache Access by clicking the "Login" button at the top of every page on the TJC website, or by entering this URL into your browser: In Apache Access, you can view your grades, register for classes, view your student email, pay your tuition, apply for housing and scholarships and a ton of other things. Think of it as a collection of tools for your academic and work success at TJC. Apache Access is the student, faculty and staff portal for TJC.
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